On September 29th it all started with a text message. We had a delivery scheduled on this day from 1:30-pm- 5:30 pm. At 12:36 I receive a text message saying they will see me soon. I responded with the time I’m expecting them & to make sure they have cover for their shoes. I have been working on my floors for weeks & know one comes in with shoes on or not covered & never have I had a problem until today. I didn’t get a response back from the text so I notice a missed call & call it back. I tell the guy who I am he said he has 1 more stop then he will be over. I told him as long as it is after 1:30 & I responded to the text to wear boot covers. He said I don’t have any! I told him I have been working on my floors & would like for them to wear covers. He said I told you I don’t have any & I assure you my shoes are clean. I responded with I want a cover on your shoes I don’t understand why you wouldn’t have any being a company. He told me not to tell him how to do his job that he does it very well. I then said I did not say that! What I said is you need covers over your shoes so please figure it out. As I was hanging up he was saying we will need to reschedule. I hung up my Phn & called carol at the warehouse I left her a message to contact me. I then called the showroom to explain what just happened. The gentleman apologized & said carol will get me in touch with their manager. As I was calling her back a very loud hard knock that scared me & my dog was coming from my door. I looked through the peep hole & see a guy as I open the door he says he is delivering a chair. I asked do you have boot covers, he said NO! If you want us to wear them then we will need to reschedule. I told him to stay right there I’m calling the manager. He then said something in Spanish & called someone on his phone talked in Spanish then said NO there is nothing wrong with the chair she wants us to wear boot covers. He said it like it is unheard of. I closed my door called carol again got her voicemail again as I was leaving another message there was a soft knock on my door it was the other guy with him. He asked if I had small bags he could wear. I told him I don’t think I have any left bug I dug & found a couple. He said just give me 2 I will take the chair out & bring new one in & he did all by himself he was very polite he didn’t hit anything but my wreath on my front door but no damage. The other guy was still on the phone & still did nothing when he finally got off the phone. I live in an apartment & this went on in the hall way so my neighbor later came over & said she couldn’t believe how rude that boy was & the arguing he did over something that’s your right. I too couldn’t believe the disrespect & rudeness!