While the sales staff at The Furniture Wharehouse is great to work with, their follow up Customer Service staff is beyond horrible. Giving them a rating of "1" is a real stretch! I purchased a reclining loveseat in a beautiful pastel blue color. While it looked great on the showroom floor, when it was delivered it looked more green than blue. I contacted their customer service department and spoke with Carol Smith, explained my concerns and was told that there was little they could do about the color and suggested that it was probably just the lighting in my home. She finally reluctantly offered to send a technician to my home to access the issue. Their Technician "Alan" arrived a week later. He came in looked at the loveseat, asked me to turn lights, and then said "what's the problem?". He then proceeded to tell me that the real issue was the lighting and wall color. When we dared to question his statement he became loud and arrogant and charged toward my wife screaming and pointing and waving his finger. I immediately insisted that he leave. I then called Carol Smith who half heartedly apologized and told me to send her an email. When I asked to speak with her supervisor she declined to transfer me. Eventually her boss, Lori Sullivan called us to again apologize. She said that there was very little she could do and offered a $50 discount off our next purchase. Trust me, there will never be another purchase made at The Furniture Warehouse by us. Their customer service is non existent and they obviously condone employees threatening clients in their own home as evidenced by Alan's behavior. These folks need to be held accountable for their employees who represent them and for the actions of those employees.