When the salesperson is hoping to make a sale they could not be any nicer. Jump through the hoop for you. Once the sale is closed & delivered SO IS customer service, directing issues to management. All doors are closed….you try to contact salesperson…you are able to connect several times. Then you are ghosted. My daughter’s husband passed away suddenly August 17, 2021 One year ago. Short time later my daughter & her son was purchasing a few pieces of furniture from this company. She found several pieces she liked….Salesperson wrote up the order. My daughter was please & looking forward to delivery. When delivered the furniture was acceptable, but there was a missing $600 ottoman. My daughter has tried relentlessly to get this issue resolved…She has been spinning on a merry go round for ONE YEAR!!!! They said, it was delivered!!!! No way was the ottoman delivered. My daughter is still grieving the sudden loss of her husband….& can no longer participate in a salesperson, delivery service & managements unethical means of customer service who protect one another's back!!!! I am a Professional Interior Designer & when I see how my daughter has been treated. I lose total disrespect for a Business like this particular one. All there concern is making a sale, the closing of sale & delivery. After that screw the customer & where is customer service (head in the sand) management looking for the year end total sales….she wants to look good to her bosses. All my daughter wanted initially was the ottoman. NOW she wants a CASH REFUND!!!! When you choose to shop at a business such as this BEWARE you may get a deal on furniture. If there is an issue damage, wrong color, item missing FORGET any RESOLVE….In my business & most other reputable businesses customer is right & issues are resolve. There are way too many stores such as this one who aren’t really concerned about their client base & exceptional customer service for repeat customer’s. I am certain there may be some repeat business due to the fact that particular client has not experienced problems of any type…. If so you would be hearing about it. I am going to proceed with legal action against this company regarding their unethical business & customer transactions…. Would anyone else like to add their name & issue with this Company. So sad when a national business company not accept customer’s complaint & take some type of action to satisfy customer. Not to put road blocks up by ghosting or vanishing into thin air!!! Unbelievable!!!!! You may have a conflict which is resolved professionally & quickly to customer’s satisfaction…..never experience this type unethical business practices & such poor customer service & human resource management at a higher end home furnishing store.