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Paul Ryan
My friend Paul Ryan bought a reclining sofa and chair the end of October 2021 from Furniture Warehouse in Ellenton from a salesperson named Janice. The furniture came with a one-year warranty, and I bought the extended three-year warranty. In Oct 2022, I called the store and told them about a problem with my sofa, I was still in my warranty period for the furniture, as it wasn't delivered until the first week of November. A service person came the day before Thanksgiving and said he needed to order some parts and a new cushion, he also said he would have it fixed by Christmas. Well, mid-March 2023 it was finally fixed but still not right and to our satisfaction, and no new cushion. The owner, Stephanie has told me it's not under warranty and said it's been 19 months. I reported the problem with in the first 12 months. YES, it should still be under warranty. I have asked Stephanie to call me at least three times to talk about my sofa under warranty. Stephanie hasn't called me back to talk about the problems with my sofa. The cushion is really sagging and looks terrible. They keep telling me it's not covered under warranty. Their warranty is no good, their customer service is really bad, and the owner really doesn't care. I don't recommend anyone buying from Furniture Warehouse they deceive you and don't stand behind their furniture or warranties. Not a good place to buy furniture.
1 year ago
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The Furniture Warehouse has a 3.3 average rating from 97 reviews

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