I normally shop in the outlet store on Summer. The last purchase I made was done with the young lady at the back counter because there were only 2 sales associates on the floor at the time. There was an older lady who informed me immediately when attempting to ask a question she was eating lunch. And then there was an older guy who was assisting another customer. The young lady who assisted me was the "cashier". She was very pleasant and I was glad she was able to assist. I have bought a few pieces from GAH. I really like shopping in the outlets, I can usually find some good quality pieces.