In 2014 I purchased a lot of furniture from GAH. I once again need a whole house of furniture so I returned. I purchased a large console and a large sectional couch. Due to the shape of my den, I needed the shorter side (loveseat) to be on the left side. They delivered a couch last Saturday but the short side was on the right so they took it back. I called the store immediately but had to leave a message. No one called me back. I called again Sunday or Monday and was told they had me scheduled for another delivery on Tuesday. I asked and they verified that the short end of the couch would be on the left. They came Tuesday. I asked them to check to make sure the couch was correct before they unloaded it. They checked and said it was. As they were unloading it, I said it looked like it was a right side short end, they said no. They put it together and it was not correct. The short side was again on the right and does not fit in my den. They tried to tell me that the three cushion side was the loveseat and the two cushion side was the couch...I called the store and was told the same thing. He said the shorter side was the couch and the longer side was the loveseat! It has an extra piece was the reason given. Regardless of the extra piece, a two cushion side, shorter than the three cushion side is always the loveseat! So after three days waisted, I have cancelled my order for both pieces and I will not be returning to GAH for any furniture now or in the future.
2 years ago
The Great American Homestore has a
4.6
average rating
from
2,002
reviews
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