I wasn’t pleased with my last visit to the store in Southaven. Out of all the years that we’ve been shopping with you guys we have never been treated the way Ms Kristin treated me. During the beginning she appeared caring until I called to tell her my experience at your other store, she told me she didn’t have time to talk to me because she had other customers at the store to deal with. I thought she would have called me back afterward, she didn’t. The next day I drove back to the store because I found out the color of the sofa wasn’t the color l discussed with her. I reminded her of our conversation she & I had about the gray pillows not matching the green sofa & she showed me some material behind the sofa to get pillows made that would match better. I told her I loved the one she chose because the green in the material matched the sofa perfectly. When she went to get her manager the day I came, she told him that I never mentioned nor said the word green, I was floored. That means she wasn’t paying me any attention in the very beginning when I was raving about the color of this sofa and how much I loved this mint green sofa and that I needed to change a few of the pillows, that’s sad. I went to the checkout desk to pay the account off in full. I miss the customer service that my husband and I received in the previous years, which was rated 5 starts, but the way my situation was handled by Kristin Hardy was the worst I’ve received. I believe all customers should be treated in a caring way from the beginning to the end, I wasn’t trying to mess her sale in any way, that’s how she made me feel in the end.