STEER WELL CLEAR OF The Harley Medical Group! Worst experience ever. I underwent a mis-sold rhinoplasty in March 2018 of which the results determined ALL THREE of the defeats I had had the surgery to correct were all still present. I later found out from another surgeon who worked for Harley Medical that the wrong kind of surgery had been performed and therefore would never have fixed all of the defeats, but should have at least fixed most if it has been performed adequately, which it had not been. The surgeon who performed my surgery (Allwin Gnanajebamani ) went AWOL and THMG didn't seem to know when or if he was coming back, or at least pretended they didn't. THMG left me in limbo for literally months and wouldn't assign me a different surgeon who was present and working. They ask you to give them 20 working days to provide a solution... at this end of this period, they say they haven't got a solution and ask for another 20 working days... and at the end of that period, yup, same again.. and on it drags. During this time I came across other patients who were also unhappy with the surgery performed by Allwin Gnanajebamani, including injuries, really bad botch-jobs and 1 patient who he paid off to keep quiet! THMG never provided an explanation as to why he left although I can take a guess it was due to the amounting legal cases against him! It also transpires he may not have even had the correct insurance to be performing surgery at the same THMG inflicted him on me! It took months of chasing before I finally got assigned a different surgeon and I had to travel to a different county to have my appointments with him as he did not travel to the clinic where I had initially signed up with THMG and had all my appointments until now. I waited MONTHS for a revision surgery date which surprisingly enough, never came! More false promises. THMG were constantly using delay tactics and dragging out the process, no doubt in the hope I would go away and they wouldn't need to pay for the corrective surgery. It then became apparent that the revision surgery STILL wouldn't fix all the defects with my nose that they happily told me they could fix when they took my money so of course I formally requested a refund on the grounds of mis-sold surgery and an awful result (it was clear they were never going to give me a corrective surgery date!) The refund never came! Nothing gets done unless you constantly chase and hassle and everything has been a complete pain from start to finish. Things that should be simple and quick will drag on for months. Complaints simply get 'acknowledged' but no action is ever taken. They have also lied on more than one occasion, extremely unprofessional. I asked for a refund over a year ago which surprisingly enough, I have never received. It is also worth noting The Harley Medical Group went into administration in November 2019, something they neglected to tell me until I found out. So when they botch up your surgery, there's nothing you can do about it! Once they have your money you are no longer of any concern to them so if you have any problems, good luck! They also take NO responsibility for botched surgery and say they are just an "introducer" between you and your surgeon, so all the liability is on your surgeon. If like in my case, the surgeon botches your surgery and then goes AWOL, THMG will wash their hands of you! They have also been ignorant and ignoring my solicitor for over a year who has been trying to get information on the surgeon so we can seek to claim the compensation for corrective surgery I am entitled to! My solicitor has contacted the company, the auditors and the new company (LCHMG Limited) that took over several times now who clearly refuse to be cooperative! So as far as I am concerned, LCHMG Limited are just as bad and crooked. THMG is an appalling, atrocious company! This is not the first time they have gone into administration to avoid claims against them - they did the same thing in 2012. I truly wish I had never stepped foot through their doors! It really was the worst mistake of my life, that I am continuing to pay for every day. I have committed to warning everyone of this awful company to hopefully spare people going through what I have been through. All of this could have been avoided if they had simply given me the refund I am entitled too - I just want to be able to go and get fixed what they did!