As part of my gender transition I desperately required laser hair removal, it helps me deal with my Gender Dysphoria. I am 23 years old and struggling with my transition every day. I was so looking forward to having my laser hair removal with Harley Medical. They took my money, and after one appointment with them, told me that their booking system is being updated and that they cannot book my next appointment, I was asked to call back in two to three weeks. I waited as they suggested and then tried calling multiple times over the course of a week but with no answer. I eventually got a reply saying that the clinic has shut down and that I am being moved to another business. They told me that the new clinic would be contacting me any day now (that was over 2 weeks ago). I have emailed their customer service centre and called multiple times but they are still not responding. I have explained to them how vital this treatment is for my transition and that I desperately need care. I honestly feel that they just do not care. I am incredibly upset, it is hard enough trying to cope with my situation without having to get replies/money back from large companies that should show me some care and consideration. But they don't actually care for my wellbeing.