STEER WELL CLEAR OF The Harley Medical Group! Worst experience of my life which I immensely regret! I had a mis-sold rhinoplasty in March 2018 of which the results determined all 3 of the defeats I had had the surgery to correct were all still present. I later found out from another surgeon that the wrong kind of surgery has been performed (I should have had a septo-rhinoplasty) and would never have fixed the defeats. The surgeon who performed my surgery - Mr Alwin Gnanajebamani, went AWOL and Harley didn't seem to know when or if he was coming back and left me in limbo for months and wouldn't assign me a different surgeon who was present and working. They ask you to give them 20 working days to provide a solution... at this end of this period, they say they haven't got a solution and ask for another 20 working days... and at the end of that period, yup, same again.. and on and on it drags. During this time I came across other patients who were also unhappy of the work (including injuries!) of this now-AWOL surgeon. Harley Medical never provided an explanation as to why he disappeared. It took months of chasing before I finally got assigned a different surgeon and I had to travel to a different county to have my appointments with him as he did not travel to the clinic where I had initially signed up with Harley Medical and had all my appointments until now. I waited months for a revision surgery date which surprisingly enough, never came. More false promises. Harley were constantly using delay tactics and dragging out the process, no doubt in the hope I would go away and they wouldn't need to pay for the corrective surgery. It then became apparent that the revision surgery STILL wouldn't fix all the defects with my nose, as they would just repeat the INCORRECT surgery again (clearly Harley Medical wouldn't cover the cost for the new surgeon to do the surgery actually required). They had happily told me they could fix the defects with my nose no problem when they took my money so of course I asked for a refund! Nothing gets done unless you constantly chase and hassle and everything has been a complete pain from start to finish. Things that should be simple and quick will drag on for months. Complaints simply get 'acknowledged' but no action is ever taken. They have also lied on more than one occasion, extremely unprofessional. I asked for a refund in February which surprisingly enough, I have never received. It is also worth noting The Harley Medical Group went into administration in November 2019 and are now owned under a different name, something they neglected to tell me until I found out. So when they botch up your surgery, there's nothing you can do about it! They will take zero responsibility. Once they have your money you are no longer of any concern to them so if you have any problems, good luck! They take NO responsibility for botched surgery and say they are just an "introducer" between you and your surgeon, so all the liability is on your surgeon. If like in my case, the surgeon botches your surgery and then goes AWOL and declares bankruptcy, Harley Medical will wash their hands of you! The surgeon had been botching up surgery whilst working for Harley Medical even before they inflicted him on me and he should never have been allowed to perform surgery on me! Appalling atrocious company! I truly wish I had never stepped foot through their doors! I have been left with a nose with more defects than before I had surgery! Absolutely devastated. UPDATE - Transpires the surgeon they inflicted on me who then did a runner wasn't even INSURED TO PERFORM SURGERY when he operated on me! Therefore I have no one to make a claim against, he wasn't insured and it was Harleys job to make sure he was corrected insured! They just shut down the ltd company and reopen under a different ltd company (as they often do!) but keeping their trading as name of "The Harley Medical Group!" making it look like nothing has changed, but it has so they aren't liable for anything that happened under the 'old company'. They've done this before too! Its worth noting "The Harley Medical Group" (trading as name) has nothing to do with Harley Street, they chose that name so people would automatically trust the name but there is NOTHING trustworthy about them! DANGEROUS BUTCHERS!