have decided to share my poor experience with Harley Medical group in Harley Street. I had paid for four sessions for laser hair removal. I was advised that I would only need four sessions for the area I was treating. However, few weeks ago when I came for a review, I was then surprisingly advised that Inwould require 10-12 sessions for the treated area for good results! How is this acceptable! The advise that these nurses/ staff give should be consistent and not misleading! Additionally, On two occasion, they had re- scheduled my laser appointment, which clearly lead to inconsistent and poor results- and a different nirse/ practitioner treated me each time- no personalised service at all! I have recenly forwarded a complaint/feedback regarding my experience, it has only been acknowedged, but unfortunately, I had not heard from them since! Abselutey poor service and cutomer care. They do not keep up with their promise at all! I regret wasting my last 12 months there. I decided to cance my last appointment and have now seen a different skin company. I did not expect this from this 'well known' company.