Initial appointment fine and paid for 8 laser treatment sessions. The first 3 or 4 sessions were fine although received different levels of laser treatment each time. After this, the service greatly diminished and I did not receive reminders of appointments so had to ring each time to check. My 6th appointment was cancelled 3 times, for staff shortages apparently. The 7th appointment was organised and, as I did not receive confirmation again, I telephoned customer services and was informed my appointment was on 27th at 1.15 pm. I arrived for the appointment and my details could not be found. After waiting nearly an hour, I was informed that I had got the appointment wrong and it was on 27th of the next month. I have to drive 25 miles for appointments so it is very inconvenient anyway and then to have 2.5 hours of time wasted due to HMG incompetence is even more frustrating. I have arranged my 7th appointment but, quite frankly, I wish I hadn't bothered with the laser treatments as they have had little impact and it all seems a waste of money. Very disappointed and would not recommend.