My lip filler procedure did not show positive results (I am two weeks in with visible and droopy lumps where filler has seeped to the surface of my skin). I feel that they should have issued a refund. However, I am now left with deformed lips and I've paid £200 for the privilege. They did offer 25% discount on my next two treatments but I I feel that is a back handed compensation offer as I have to spend more money with them in order to be given something back. I am now stuck with these tragic results for the next 4-8 months. I may aswell have withdrawn £200 from the cash-machine, punched myself in the mouth and then thrown the £200 in the bin. That is basically what I feel I have done. I have to spend a further £800 with them in order to get the £200 back. If you call that compensation then shows what sort of company they really are. The only positives that I got from the procedure was that Louise (practitioner) was very friendly and understanding. Louise also administered three areas of botox which went fine.