I’ve shopped on this website a total of x3 times. The first x2 transactions were fine, no issues. I was on my way to becoming a loyal customer, however the most recent transaction (the third one) was the one that lost me as a customer. First of all, let’s talk about the fact that their website states “Free delivery available worldwide”, but I have never been able to actually get free shipping! On this occasion I had a choice of AUD$26 Standard Shipping or AUD$36 for Express Shipping (delivered within 3 days)… so I paid a bit more thinking I’ll get my item quicker... Three days later I get an email stating “Sorry! Your item still hasn’t been shipped”… what? Why did I even pay extra for this option? I send them a message via their website and long story short it was just an ongoing cycle of me complaining and them saying that customer service will be in contact. The item had since arrived but delivery was genuinely slow. They said they would refund me the postage, but I have yet to receive a refund! It’s been 2 months now and I’m tired of logging in to restart the thread. Not doing this again. Plenty other websites I can shop at that take care of their customers and provide genuine responses that are actioned in a reasonable time frame!