When my lawn was laid, there were a number of muddy patches (see pictures). I asked the 2 lads who laid the grass with regards to this and they told me that over the next 3 weeks the grass would grow back. However, after 6 weeks, it was exactly the same. I contacted "the lawn turf laying company" quite a number of times where I asked if this was normal to have muddy patches and if the lads reported my concerns; however, they always dodged these questions. I was also asked why I did not email with my concern and share pictures but I responded to the effect of "why would I as I spoke to the lads who laid the grass and they told me it would be ok". In addition, it was assumed that I had not looked after the grass properly which is not the case as I have new grass in the rear garden and it is totally fine. The final response from "the lawn turf laying company" was for me to put down grass seed in March and that they had nothing more to say to me. So - I am in the process of contacting Citizens Advice, Trading Standards and I will also look into the Small Claims Court. This may sound overkill, but I expect the grass to be of good quality and if there is an issue, not for "the lawn turf laying company" to assume that I am lying, them dodging questions and not engaging even discussing a solution bar myself sorting it out. GIVE THEM A MISS