I understand that some customers are satisfied with the result of their lawn installation, and may have worked well for them, but can I suggest you read as many reviews as possible and consider carefully before investing in turf from this company. The lawn was laid by the turf company in September 2020 and although appeared to be of good quality, we were concerned that manner in which it was laid was not conducive for it to flourish. The Ground workers arrived and immediately started to wheel barrow compost and lay it on top of the old turf. I questioned the process, and was told that this was the correct method. I said I wanted the old grass removed and the ground rotavated in preparation for the new turf. I was told that they never remove old turf and rotavated it into the ground. They continued to rotavated about half of the old turf we were having re-laid. On the remainder they just spread the topsoil compost and laid the new turf on top. I later contacted the company and explained what had happened and how dissatisfied I was with the process. They emailed a reply saying ‘it is normal practice and that the lawn would be fine’. I sent photographs to them of the remaining grass under the new turf and highlighted the fact that only part of the ground had been rotavated. Their reply was, ‘we have noted your concern, but the lawn will be fine’. Since that time the area has deteriorated further and where the ground was not correctly prepared, the turf has died off completely. Emailing them and sending the photos of the degrading turf, they replied that my lack of grass maintenance must be to blame. Apart from watering the new grass in and a few light cuts in Autumn, there has been no footfall on the grass throughout the Winter. A frustrating and disappointing experience all round with a company who will not accept any responsibility.