HONEST REVIEW!! I would rate this company 2.5 stars. Initially the communication and efficiency was amazing. It’s all on email you never speak to anyone until the DAY!! Emma was very efficient at answering questions and was prompt in her replies. I never waited for more than a day for an answer. On the day, two friendly gentlemen came. They completed in 2.5 - 3 hours. They have this machine that rotates the existing lawn into the ground and soil on top so no need for getting rid of old turf. I don’t know if that will come back up to haunt me. Also I did get rid of weeds before they cane upon their advice.! I was getting so happy with the results until !!! Yes until they ran out of turf. So tip no1 always slightly over measure. They said they bought only the turf that was required and my advice is so common sense, keep extra! I think they did have extra but that was used on the previous job so it looks like they have this problem. If your job is AM, I don’t think this problem will occur as they set off with a bit extra. Anyway They assured me a simple email to Emma would resolve, they said it will take barely 10 mins to complete and they are regulars in my area. So I emailed the office it was a Friday so they didn’t give me a day had to wait until Monday. They were able to fit me in with a cost of £100 for 5 extra rolls of turf. That’s £15 per roll. Plus vat. Omg I just couldn’t justify this. I understand that the less turf you buy, it’s more expensive but not more that £8. They were charging transportation as well but they were in my area to do another job.! Once the money was taken the customer care went too. The turf is of good quality however time will tell as it’s only been 10 days. It does look nice. I went to a garden centre and bought 5 rolls and completed the job myself with my husband, we had no idea what we were doing but somehow laid the remaining turf in the gaps left. It cost £18. It didn’t match initially but it’s blended in now, you can slightly tell. Make sure measurements are correct and be prepared to have a steep over cost if they run out. Overall great value compared to some companies.