“We make renting easy” : this is how they describe themselves on Instagram. The technology seems to be their best bet. THIS is all FALSE. The tech used is just a website with a bunch of forms. Real technology gets reference checks done in 1 day, not one month. UNBELIEVABLE! Having said this, Lettings Hub is so unprofessional. I uploaded my documents and everything; the portal says all checks completed. I try to contact them, and every time someone tells me, “we don't have your references yet”, and they ask me to upload them again. I have sent my references via the portal and email, but the colleagues at lettings hub don't communicate with each other. My tenancy start date already passed, but they don't care...not even a bit. I'm now homeless because these incompetent people can't read an email from my employer N.B. If you have many applications to handle, don't get more applications, we tenants don't care about how busy you are. It's been a month behind this silly thing and you have all my reference documents. Apparently they just want to make money without taking care of their customers. I see people writing good reviews here... well maybe you were just lucky, maybe someone decided to read your references as they should.