I have been a tenant, a houseowner and a landlord at various points, so I know how processes should go. I recently moved to be closer to family and decided to rent until I got to know the area better and uploaded everything that Lettingshub asked for as soon as it was asked for. Job done I thought. How wrong I was! Endless issues regarding job contracts, demands to upload more info (which had already been uploaded), telling me that my employer hadn't provided a reference when I was cc'd on the email they sent to LettingsHub with that reference. Emails sying things were completed, followed by emails the next day saying that I hadn't sent the things they said they had completed actions on. Extremely long waits to verify other references. Rude emails when I explained to them the issues on their side. If I ever rent again, I will make sure that it is with an agency that doesn't use these muppets for checking details.