After 2 weeks of back and forth over a rental, the agent told me the Lettings Hub declined my application., She could not tell me why. I called the Lettings Hub, calling from South Africa its GBP1 per minute and I called 11 times and was on hold for up to 8-10 minutes EVERY SINGLE TIME!!!! After calling daily to check that what the agent had said was being done was in fact being done, and after being lied to constantly...yes we found that company, yes the applicaiton is fine, yes we are approving it, no we do not give the agency a yes or no decision. what LIES!!!!! THE AGENCY USES THE LETTINGS HUB APPROVAL OR DELCINE TO PLACE OR NOT PLACE TENANTS!!!! Finally I spoke to a manager Lauren who told me it was declined because my new boss the company owner who gave his reference had used his hotmail.uk email account and that he had a new company opened in April 2021. I stated I was working for his old company opened 10 years ago. The estate agent even confirmed that she found all 3 of his companies on Companies House dating back 10 years. This manager Lauren then told me she would review all the documents with the processing manager again and get it changed to approved because what I had told her made sense. I then called the agent only to be told the lettings hub had told them to change it if they wanted to which the agents cannot do. After being an estate agent for 21 years I am APPALLED, DISGUSTED AND HORRIFIED that this kind of inept, rude service with blatant incompetence and lies exists within such a country. We arrive there in 3 weeks and are homeless thanks to the useless staff in this pathetic company!!!!!!!! And I see form just the last weeks reviews that I am not the only one feeling this way!!!!!!