Read the previous one star reviews, they are quite accurate and our experience reflected the incompetence exhibited by the Lettings Hub. Although renting as a couple, my wife and I had to apply and submit documents and references separately. We have a joint bank account. Apparently they cannot cross-reference any of this and the same bank statement(s) are required to be uploaded by both of us. I have been asked fewer questions and provided less documentation for mortgages in the past. Our previous landlord reference checks was a masterclass in incompetence by the Lettings Hub. Although we both provided an email and a reference letter provided by our landlord, the Lettings Hub insisted on phoning the landlord. They had all the info on our landlord including where he lived (West coast of North America). So what time do they phone to speak with him? 9am and 11am UK time. That makes it 1am and 3am in the morning. They wondered why he would not answer… Overall it took 17 days for the referencing checks to be completed. I understand that depending on what letting agency you are using you may not have a choice of who conducts your reference checks. If given a choice I would certainly avoid the Lettings Hub.