This company's service is absolutely dreadful. They are not precise in what they need, they email you everyday saying they need additional information but they don't mention what, you try and contact them via the phone and after 20 minutes waiting they say everything is fine. 2 days later the lettings agent says Lettings Hub need more information they didn't say it was mandatory in the first place. You try and speak with them on the phone, impossible to connect to the person you spoke before. You end up speaking to 3 different people and reexplaining the same issue again. The issue being their website is not working!! You provide additional information (all the information possible, really) via email and phone and still they reject your application. I have never seen such a ridiculous service in my life, it's risible. Avoid at all costs.