Absolutely awful service. Request information from you that you’ve already given them. The requests come through at silly o clock in the morning so they’re not even open to talk to. When you do finally get in contact with them they tell you they’ll review it now but 4 days later and still waiting just to be told the same thing constantly. We’re paying 6 months up front to the landlord so why credit checks are taking 2+ weeks and hindering our move in date is beyond me. Definitely a company that has taken on more work than they can handle and have staff who just don’t care and don’t want to be there. Would never use them again or any estate agent that does as it’s just a ridiculously stressful process for absolutely no reason