Anyone else notice all the positive reviews here and other review sites mention how great particular members of staff were by name? You don't talk to anyone unless it goes wrong. So why are all these "clients" who had such a smooth experience getting on first name terms with customer service? Suspicious huh? I'd suggest it could be because it's the staff writing the reviews and don't want to miss an opportunity to big themselves up. Anyway, they're awful. avoid them at all costs.. First thing you should ask letting agents is "do you use lettings hub?". If they do, part ways immediately. you'll not regret it for the sake of your sanity.