Bad processes, never responsive, slow, no comms and when they contact you it is just a text from the lettings hub "we tried to find your reference but we could not reach them, ask them to call us back". WHERE???? Where shall they call you back and why since you have received all other requested evidence. Honestly, they need someone to help them re visit all their processes, customer journey and comms. Unnecessarily stressful process, waste of time, AGENTS, DON'T USE THIS COMPANY as you are making our lives difficult and your service looking bad as you are affiliated with them!!!!!