Absolute disgrace. The people who work for this company need to take a long hard look at themselves in the mirror. You are dealing with people's lives, and the stress that you cause by not listening, requesting the same things multiple times, providing explanations for your delays that make absolutely no sense, and having the slowest chatbot service I have ever encountered. In the end I had to not only badger them my self numerous times, but also had to get the letting agency on board to do the same before they finally completed the referencing checks. I need a drink!