Omg! I thought I was the only one! Ask for documents over and over again. You submit they want open banking. My bank doesn’t use open banking. Made a complaint to said department and a Sarah Higgins who is the director of operations (makes sense). Came back couldn’t verify because I don’t have open banking. Guys, that read this in the past and future you can file a complaint to the financial ombudsman man. This referencing service is tied to a financial product (insurance). They insure landlords and tenants – hence you are basically doing a check to see if the landlord can cover you after you’ve been vetted. The company has a horrible way of running their service and not accepting open banking is discriminatory. That’s your in with the ombudsman. Do not stop with the complaint you can actually seeek punitive damages because of delay.