AVOID LIKE THE PLAGUE!! Pay cheap, pay twice. Or 6 times in my case. THE most stressful part of a new tenancy was the lettings hub. I lost 3 potential tenants as they took too long to do the references. They say it will take up 48hrs but it’s more like 48 days. They “passed” one guy only to put on his notes “he can not afford the rent”. This left us both confused and my insurance company would not accept him. I tried multiple times to contact them, when I finally got through I was told they wouldn’t speak to me, only the tenant (who also couldn’t get through). Eventually when my agent intervened, they said “that was a mistake, we will amend it” by which time (4weeks) the tenant had gone elsewhere. The next tenant gave in her correct forms multiple times just to be told she hadn’t. She called me in tears after 4 weeks of waiting and being told she hadn’t sent forms so I asked her to give the LH permission to speak to me. This worked once, then when I tried to call back (as they said they were dealing with the issue and would call me but didn’t) they said the tenant hadn’t given her permission for them to speak to me. She too eventually gave up and went to a property which didn’t reduce her to tears. Eventually I took a tenant on who still hadn’t been passed by LH, however, I couldn’t afford to loose any more on the property. In total, I lost £5k in rent and £1k in council tax through their incompetence, disorganisation and lack of communication. And to think I went with them as they charged less than a letting agent who would have charged £1k and had a tenant in that week. Had they have done the job with my first reference, I’d have had someone move in that week. Completely useless. I am now writing this review as they have FINALLY admitted they had the paperwork all along and have passed the tenant. This is 6 weeks after the tenant filled ALL her forms in correctly