Avoid this company and those who insist on using them if you can. As per other reviews here, we were repeatedly asked by their automated 'portal' for documents already provided days before, as admitted verbally by their helpline - causing all kinds of deadline and moving problems. Their own staff blamed an under-resourced reference checking department for the 'backlog'. Polite enough helpline, but poor management and / or excessively profit-hungry accountants and cowboy/cowgirl directors can only be to blame. Concerns also (as with most referencing operations providing 'add-on' services) about data protection... Prospective tenants: ask up front who is being used to reference your let. If it is www.lettingshub.co.uk then take the reviews here seriously and consider asking for an alternative or looking elsewhere. Letting agents: Consider the effects on your business and the industry as a whole of using this company.