The lighter shop is everything a top quality company should be, responsive, reliable and approachable. I wanted a surprise 18th birthday gift for my son who has been selected to join the army and the lighter shop has not disappointed. Their website is easy to use and I placed the order quickly. I decided a short time later (same evening) that I wanted to change my engraving message and I contacted the lighter shop via their Facebook page to confirm the email I had sent via their website. I received a message confirming my amended order within hours and the gift ordered within 48 hours. The quality of the Zippo and accessories is excellent and having a lifetime guarantee makes the gift even more special - a gift for life. The personal message was perfect. I would recommend The Lighter shop to anyone wanting a company with great customer service and fast turn around. Many Thanks The Lighter Shop, one happy customer!