I wish review sites would allow you to give no stars and I wish I had read the reviews earlier. I have contacted customer service to try to resolve this and I am extremely disappointed in the response I have received. I have used this company many times in the past and have been quite satisfied with their products. The wellingtons I purchased lasted merely 12 months despite several months of hot weather so they were not even worn then! They have split at the back and the sole has come off. This is apparently in their words 'fair wear and tear'. Ridiculous. How much would it honestly cost them to replace faulty product rather than lose a customer - customer retention CLEARLY not part of your strategy. You are certainly not customer focused or put the customer at the heart of what you do - just look at the reviews with the same issues! These were not cheap and I will no longer purchase from this company. I strongly advise others to look elsewhere. I shall be leaving this review on every review site I can find them on and altering the words slightly so that review algorithms do not remove them for being duplicates!