The service I received as far as my order and customer service was very good. What I was very disappointed about was the website was very misleading about Free Return Shipping. I placed my original order, thinking if the boots did not fit properly I could return them for free. They were much more narrow than the other two pairs of Muck boots I already own so I wanted to return them for a refund but then saw, in the fine print, there is a $15.00 charge to return them for a refund; the Free Return Shipping only applies for exchanges, which was not made clear on the website. I did call and talked with Fred, who was extremely helpful in trying to help me find another pair of boots that might meet my needs but was unable to find another pair that would work for me. I would not have placed my original order if I had known I was going to have to pay to return them and I am very unlikely to order anything else from the Muck Boots Store.