I have been invited to write this review by The Nine Schools. My parcel was delivered by the carrier and left outside without my permission. It has gone missing, presumably stolen. After initially asking me to investigate the issue myself, The Nine Schools are investigating and so I have to wait for either my product or a refund. I have pointed out that a missing parcel is the responsibility of the retailer and that I should not have to wait before I receive a replacement product or a refund. A point I have clarified with the Citizens Advice Bureau and Trading Standards. At this point I am without my product and am also out of pocket! The worse thing however has been that there has been no apology or understanding offered to me throughout the whole experience, even after I pointed it out. I am still waiting for a reply to my last email to them.