I have been buying from the pearl source for several years. The first purchase for a set of Hanadama Akoya Pearls - necklace, bracelet and earrings was exceptional. Going forward I bought Akoya Pearl earrings and a pendant to match. Recently I purchased Akoya pendants and earrings for my daughter for her wedding also for the bridesmaids. I was not happy with the quality and returned them. They said they would refund the money but I had to pay for the returns to the US. weeks went by and no money was returned to my account. Eventually I got in touch again and I was told that there had been a "glitch" in their system. Luckily I had taken photos of everything and I had saved my emails from them. I got my money back eventually. I too had been caught out by "Audrey" and another "agent". I still bought a Freshwater pearl necklace and it was just dreadful quality. I wanted to return it and they agreed bt got very shirty with me saying perhaps I should shop elsewhere if their products didn't suit me. I was absolutely fuming and I said I would indeed buy elsewhere they said I had returned too many items. So I told them they wouldn't have a problem with me again. The disturbing thing was they then closed delivery to Europe and opened a new site in the UK. The Pearl Source made you feel you were getting a great "deal" but in fact I now think they are hooking customers and even though there's a 60 Day refund if you pay the return postage, they expect you to accept what they send and don't want complaints. I would encourage customers to stay away from them. Because they turned quite nasty with me when I complained.