I have been extremely impressed with the staff at PA, Epsom. Throughout the whole process, they have remained honest and fair to both the vendors and purchasers of the property. They have always returned my calls and emails immediately, listened to my concerns, and reassured me by searching out answers and resolutions as soon as possible. They are driven by results, doing everything they can to bring a sale to a positive completion, whilst retaining a personal and approachable style recognising how emotionally all -consuming the purchase of a property can be for their client. Susan Gregory has been exceptional in helping me over the last 4 months, especially with some of the more unexpected events that have cropped up during the sale. She has continually stayed in touch, being available to talking late in the evenings and early mornings, recognising the factors in my life that make contact difficult, I am out of the country much of the time and, when home, looking after children. She has been the one constant during this process that I have been able to talk to even when others have been dealing with the sale but out of the office. I would recommend personal agent Epsom to anyone looking to buy or sell a property, wanting an honest and trustworthy agent committed to a fair process resulting in a positive result.