Website relatively easy to negotiate and identify product (free standing TV stand in our case). The tool for checking product suitability for our TV model was very helpful and enabled us to focus on suitable stand. Fair price with good ordering process and delivery was arranged and carried out as per original order. Packaging was a little worse for wear on arrival but all items, including glass shelves, were un-damaged on opening. Many small fixings enclosed but sub-divided into small packs, and labelled, making easy to check. Some of the diagrams on instructions could have been a little clearer but no major dramas with a bit of thought. Very pleased with the overall arrangement. Would use again.