I found The Purple Property Shop inexistent until there was a query on the property I was 1 week away from completing. I was spoken to by their Customer Service Manager Lynne Mason who spoke to me in a very unprofessional manner and labelled me a liar after apparently speaking to my Solicitor which she hadn’t. She had only spoken to a Fee Earner/Assistant. I’ve bought properties in the past and I’ve never been treated so poorly by any other agency. My advice would be for The PPS to give Lynne more training on the negotiation side of the sale rather than completely forgetting about TCF. A very poor experience.