TERRIBLE CUSTOMER SERVICE! I have been using the Saleroom for bidding online at various different auction houses for several years. I never encountered a problem before, but unfortunately in April I was scammed by an auction house (London Auctions Chiswick) that I used through The Saleroom. Essentially I won an item, paid for it, sent a courier to collect it and he was told it was 'missing'. After calling the auction to confirm it was definitely there, I sent him again, and when he arrived, again it was apparently 'missing'. Two months on and they've basically stolen my money and refuse to give me the item, but there's been no talk of a refund either. After I was getting nowhere with the Auction House, I contacted The Saleroom, thinking surely they would do something about this. After complaining to the Saleroom and sending emails back and forth for over a month, they eventually sent me a message saying they had logged the complaint but would do NOTHING. This means they just completely allow scammers and dodgy auction houses to use their website, and they take ZERO responsibility for anything that goes wrong. I'm appalled at their lack of support, and the lack of recourse for the auction house - surely they should be banned from the website, and I should be refunded? Either way, I'm beyond disappointed with the lack of help that was offered by them and I think it's horrific that they allow auction houses like that to work via their website and scam people out of money. I would avoid them at all costs, and instead try bidding directly via auction houses' websites, or using other sites such as invaluable.