https://www.thesportshq.com/ This diabolical company should be stopped from trading. I came across their website after a Google search for "Non-assembly treadmills" on Google. From the descriptions of their treadmills I saw nothing to say that their treadmills needed to be assembled. I emailed the company with a link to the treadmill which I wanted to buy costing £169.00 and explained carefully that I was 61 years old, with disabilities which left me with a lack of grip and ability to assemble or lift things, and that there was nothing on their web site as to whether this product needed to be assembled. I explained that I did not want to buy the said product if it needed assembling at home and could they please tell me if this item came assembled or not. I got an email back from Joseph Kings their customer service advisor to say that they would deduct £25 from the cost of the item for the collection as agreed - I had agreed to no such thing. I rang the company again and this same Joseph answered he was rude again. I told him that I did NOT agree to paying £25 for collection and that I would get onto the bank and ask for a chargeback and report the matter to Trading Standards, and I do intend to do this, because they had mislead me and they are a disgrace to online trading. My advice - steer well clear of this dreadful company they have ZERO respect for their customers. I will not be letting this matter rest. I am incensed, I cannot afford to lose £25 and least of all when the error is theirs and NOT mine. This is a con and they are a very bad company. Please do not get caught out like I have, shop elsewhere. They also go under the name Shop24.com - so several different trading names rather suggests that they are dodgy in that if one trading name gets a bad reputation they have others to hide behind. Not good. Steer well clear. Bad company diabolical customer service and poor service, misleading and very dodgy.