Warning: I’ve been trying to get a refund since August and still no refund. I should have realized that they did not have an actual phone number (huge red flag) and only email. I had cancelled this subscription and out of the blue (a year later) they charged me for a crate so I cancelled again, maybe I just paused it, I don’t know, however, regardless of that they still have not refunded a crate I did not get, I cancelled it before shipping (another red flag: they charged my card before it was even shipped). The good thing about only having email communication is that the entire email thread is there showing where they promised me a refund several times and in several different ways, this is being sent to the BBB and I encourage everyone who has had fraudulent charges to do the same. $37.95 may not seem like a big deal but they don’t need to continue to “steal” this from people.