My wife and I wanted to start our first fishtank and relied on your staff to guide us through the process and choosing the righ equipment and fish. We have spent 2 occasions speaking to staff and making sure we go it right. However when purchasing drift wood on our first visit not one staff tood us about the issues with tannins. We did research finding our ourselves using Macropore whi h may help to clean and the tNk water. Your staff told us that this produce will work and is trail and error. Aftrt using and refilling for a week the tannins were still in our tank and it look horrible. We have had a nightmare and having to clean out the entire tank taking 4 hours. Why weren't staff telling customer who did advise they are new to aquariums and keeping fish not told about this from the start. We are certainly not impressed and wasting more money to try and clean the tannins and also slimy filth from the drift wood which in the end we had to throw out new drift wood purchased from your store. Not a happy customer.