Mark at Southampton West Quay was really knowledgeable and helpful in July 2015 when I called in following an internet search to repair my watch . I had dropped my Lacoste watch which is a few years old and caused it to stop working; Mark quickly provided a quotation which although not cheap I felt was reasonable to restore this watch with sentimental value back to health. I was warned that it could be away being repaired for approx. 6-8 weeks but in fact it was returned a lot sooner than that. At all times during the process Mark kept me up to speed by phone with what was happening and frankly it is always better to under promise and over deliver which is exactly what happened here. Thank you Mark and The Watch Lab for excellent service; I will be recommending you.