I went to Cribbs Causeway shopping mall in Bristol to get a new battery and strap for my wife's watch at a jeweller from the chain I bought it originally. Unfortunately (or fortunately in this case) they no longer sell watch straps and were unable replace the battery! They suggested I visit their sister chain of jewellers (I will not mention the name) but I declined the offer as it is a very expensive swiss watch and requires a bit more expertise in my opinion. I then decided to visit The WATCH Lab store in Cribbs and see if they could help. When I walked in I noticed they had a number of good quality watches in their display case and I was greeted immediately by gentleman in a white lab coat. I felt at ease immediately and when Chris came to serve me I was confident I had come to the right place. Battery replacement, clean, test and reseal, no problem! They also had a nice selection of good quality leather straps. They were quite busy (a good sign I thought) and it would be an hour and half to complete said Chris. I did not mind as I had a plenty to do (still looking for the wife's Christmas present!). I collected the watch 90 minutes later with new battery, new strap (with original gold clasp swapped on to new strap!!) and a 12 month guarantee on the battery! Admittedly it was not cheap, but compared to the price I paid just for a new battery from the jeweller last time (they didn't even reseal it!) and the price I was quoted for a strap from the manufacturer (£79.95!), it was a bargain. If you have a watch you value and it needs a bit of TLC, I highly recommend you try The WATCH Lab.