I took my Ebel watch into your Chester branch on August 27 2015 and was told that you had a specialist repairer for quality watches who could repair the watch. I was quoted a price of £520 which I paid in advance by MasterCard. After some considerable time I was told that a part was not available and the watch would now have to be sent to Ebel for them to repair at a further cost of £150. I was finally able to collect the watch on January 26th 2016. It will make me very reluctant to use your services in the future if you are unable to deliver on your commitments.