Well, it may not be the repairers responsibility. however, when I got home I gave the new watch to my blind father, this wrist watch which had two new batteries fitted to the RNIB talking watch. Then it made a sound once when demonstrated and stopped after that, not a peep from it since? When I received it brand new from RNIB a couple of days earlier it did not work, thus I took it into your establishment in Southampton to have it repaired. I have no complaint about the service it was most pleasant. Moreover, it is another drive to Southampton, pay exorbitant parking fees to see where the fault is. Not so happy.