I was estimated £295 for a full service which I paid upfront. Then called two weeks later to be told I had only be given an estimate and the price was wrong. I was told it should be £600 for a full service and £120 for a broken part. Numerous arguments I was offered a £40 reduction. I was told to follow procedure of an online complaint, with no reply. Then spoke to a 'director' who was forcing either pay the money or have the watch back. I got the watch back and it is being serviced and repaired in half the time by the manufacturers for 44% less than the watchlab. £405 all in thank you Fraser and Hart Bromley. I can't work out if it is a scam or just ignorance either way most unpleasant resolution, poor training from management I guess.