We went into The Watch Lab in York and was greeted by a friendly man. We had a Nixon belonging to my boyfriend which needed a battery replacing. I didn't know much about the watch and so was shocked to hear the repair would cost £49. I said thank you and that I would reconsider after doing some more research into the watch, which seemed fair to me. However at this point the repair man behind the counter rudely interrupted to ask why I didn't want to buy the repair. I explained, but he then went on to argue Nixon would be more expensive and the watch was worth £300 and needed better care. I found it incredibly rude he would interrupt a conversation I was having with his colleague to pressure me into buying the repair. We left, and upon doing further research we learnt the watch is not worth £300, in fact this is double its actual worth. Similarly, Nixon do these repairs for free, with a pressure test, polish and shipping estimate included. Even if you were willing to pay extra money to get the repair done, rudeness towards customers is never acceptable. The google reviews for the York branch second my opinion; they constantly refer to rude staff and overpricing.