Coney Street, York branch. Basically a case of good salesmen fronting a very poor, inefficient and very expensive service. The 1-star rating is purely to recognise the good sales ability. I'm sure they are great for adjusting bracelets and changing batteries in cheap watches, but if you have a half decent watch, do yourself a favour and take it to a reputable jeweller . I have two Oris Big Crown watches. One needed the glass replacing and Watch Lab said it would need a full overhaul, would take 5 weeks and cost £420 ( and that was with the manager's "special discount"). I paid up front but so far the watch has been with them for 2 months and they now say it will be another month. I took my other Oris to Bradley's Jewellers in York...it needed more extensive repairs and a full overhaul but cost £100 less and done in 3 weeks. Use the Watch Lab for your cheap fashion watches that they can mess about with in the store....walk straight past if you have a decent watch that needs to go to a craftsman or the manufacturer.