They damaged my watch and told me there was nothing they could do to fix it. Disgraceful customer service. I took my Arne Jacobsen watch into the Bristol Cribs Causeway branch for a routine battery replacement. The watch was inspected and signed in for replacement battery but would need to be sent off for the work to be carried out. A few days later I received a call saying the mechanisms would need to be serviced too at additional cost, feeling a little backed into a corner i had to agree to the extra work being done. A few weeks later i revived the call to say my watch was ready for collection. This is when the service really went down hill. I went into the branch to collect my watch and noticed the face of the watch was cracked around the centre of the dial hands. Immediately bringing this to the attention of the manager in store. I left the watch with the manager to follow up with the workshop to try and find out what had happened. The workshop had said it was already like that, I then took this up with the manager in branch (as I knew it wasn't already cracked) and we agreed it definitely wasn't recorded on the initial watch inspection. At that point I refused to take possession of the watch untill the manager came back to me with a solution. To which he did, take the watch back in your possession (free of charge, admission of guilt if ever i've seen one) and take it up with head office. Jonathan in the head office was argumentative and totally inconstant with why they couldn't offer a solution to repair my watch, with excuses from "there aren't replacement parts for that make of watch, it's been too long now, we've done your battery for free" Long and short of it is that I took my watch into be repaired, they inspected it, sent it off for the work. It came back damaged, I argued as much as I could and then was told there was nothing they could do for me other than waive the fee for the battery and service. I am absolutely disgusted that a company of this size has (A) Damaged my property under thier "professional" care and (B) totally disregarded any responsibilty of doing it even though they had a stringent inspection sign in process. If you care about your watch i would not take it here to the watch lab.