I gave two watches to get the batteries replaced, each costing £95. When I came to change the time after the clocks changed last weekend, I noticed the crown was very wobbly and the hands were not moving properly. After trying to set the time the crown fell off. I went back to the Brent Cross Branch to explain what had happened and that it had been the first time I was using the watch since the battery was replaced. The man I showed it started to look at it but the branch manager interrupted by shouting at me "we don't give back damaged watches - so it can't have been us". I tried to explain what had happened but I was even given a chance to speak all they kept saying was "we are a watch repair company, we don't break watches'. They then said I would be charged another £95 for the repair. I then was told to contact the head office who also repeated the same mantra in accusing tones not even hearing me out. I am totally appalled by this treatment and would strongly advise others to stay away.